Account Management

Order Management

The Orders screen allows you to purchase devices and SIMs directly from Soracom and manage your order history.

To open the Orders screen, first click the Menu button, then click Orders.

From here, you can view all orders associated with your account.

Placing a New Order

1. To place a new order, click the New Order button.

2. From the order dialog, select the quantities for the products you would like to order.

   

   Note that you can optionally insert a purchase order number or reference number in the PO/Reference number field above. Doing so will ensure the number appears on your invoice and on the delivery statement. This can be helpful when placing multiple orders or for accounting purposes.

   Some products may not be available in your region. If an item you are trying to order is not shown, please contact Soracom support to inquire about availability.

   When purchasing from the User Console, there is a limit on the number of items that can be purchased at a time. If you would like to purchase more than the limit, create multiple orders or contact our sales team.

3. Select the address where you would like the items to be delivered.

   

   In certain cases, an order may not be deliverable to a particular country due to availability or other restrictions. If you are unable to select a country where you would like your order to be delivered, please contact Soracom support for assistance.

   Depending on your location and shipping address, additional shipping options may be available. You may select one of these options according to your shipping preferences.

4. Finally, confirm the details of your order and click the Complete order button.

   

Once you have completed your order, it will be sent to our fulfillment teams for processing. Orders will typically take 1-2 business days to process.

Your credit card will be charged once your order ships.

If you need to modify your order, please cancel your existing order and create a new order.

Cancelling an Order

Before your order is processed and shipped, you can cancel your order. To cancel an order, click the Cancel button.

If you need to cancel an order which has already been processed, please contact Soracom support.

Registering an Order

If your order contains SIM cards or Sigfox devices, they will be pre-registered to your account. Pre-registration simply associates each SIM card or Sigfox device to your account; however, registration will not be finalized and your SIM cards or Sigfox devices will not appear in your account until registration is complete.

Once you have confirmed delivery of your order, you can finalize registration by clicking the Register button next to your order.

By finalizing your registration, all SIM cards and Sigfox devices in your order will automatically be registered to your account. This process allows you to register large quantities of SIM cards or devices without the need to enter the registration information separately for each item.

Downloading SIMs in an Order

You may find it helpful to download a list of all SIMs or subscribers that were included in a specific order for use in a database or for viewing in an application. You can download a CSV file containing a list of all subscribers that were included in a particular order.

To download a CSV file containing a list of SIMs included in an order:

1. Login to the User Console. From the Menu, open the Orders screen.

2. From the list of orders, find the order that contains the SIMs you want to download, and click the List SIMs in order button.

   https://console.soracom.io

   

Downloading an Order Invoice

Order invoices containing the details of orders placed through your Soracom account are available for download from the User Console.

To download an order invoice:

1. Login to the User Console. Click your account menu, then select Billing & Payment History.

   https://console.soracom.io

   

2. Locate your order.

   https://console.soracom.io

   

3. Click Download invoice for the order you want to view.