Account Management
Payment Settings
Soracom provides two methods of payment for fees incurred on the Soracom platform.
Paying by Credit Card
To pay for services using a credit card, please register a credit card to your account.
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Login to the User Console. Click your account menu, then select Payment settings.
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Follow one of the these steps to register your credit card:
- If you have not registered a credit card, click the New payment method button.
- If you have already registered a credit card but wish to use a different credit card, click the Update Credit Card button.
- If your account is set up for bank transfer but you wish to switch to credit card payment, click the Switch to credit card button.
- Fill in your credit card information, and click Submit.
When registering a credit card, a small hold will be placed on your card for verification purposes. Additionally, a hold will be placed on your credit card at the beginning of each month in order to process payment for the prior month's service fees, and also when you purchase items directly from Soracom.
To view the payment status of your monthly invoice or orders, click on the Bills tab. When payment has been successfully received, the payment status will indicate Paid.
If we are unable to process payment using your registered credit card, we will automatically attempt to re-process the transaction after a few days. If you need to update your credit card information in order to complete a payment, please be aware that any unpaid invoices will be processed immediately when you register a new credit card to your account. Please ensure that your credit card has a sufficient limit so that payments can be processed.
If you are having trouble completing a payment, please contact us as soon as possible in order to avoid any suspension of your Soracom account.
Paying by Bank Transfer
If you would like to pay via bank transfer, please contact us to submit a request. A Soracom representative will advise you on the terms associated with making payments by bank transfer.
Once bank transfer has been enabled on your Soracom account, you will receive an invoice at the beginning of each month for the previous month's fees. As you will be responsible for scheduling each bank transfer, please ensure to complete the bank transfer by the due-by date indicated in each invoice.