Developer Tools
Overview
The Soracom Support Bot uses Azure OpenAI Service to generate answers based on Soracom documentation in response to customer questions.
The accuracy of Soracom Support Bot's answers is not guaranteed. If you would like additional clarification about any questions please contact Soracom support.
Ensuring Quality Reponses
To obtain the highest quality responses from the Soracom Support Bot, we recommend the following:
- Limit each conversation with the Support Bot to a single topic. If you need to discuss a different topic, it's best to start a new conversation.
- Ask detailed questions in full sentences, just as you would when speaking to a person. Providing only keywords or short phrases, as you might with a search engine, may not give the Soracom Support Bot enough context to generate an accurate response.
Usage
- Login to the User Console. Click Support, then select Support Bot.
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Enter your question in the input field at the bottom of the screen and click Start chat.
Your question will be sent to the AI. It may take several seconds for a response to be generated.
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Continue to ask additional questions about the same topic if needed.
- If you would like to change topics, please click Start New Conversation.
- To review your past conversations, click History then Show Conversations. After reviewing past conversations, you can continue the current conversation and resume asking questions.
Limitations
Conversations with the Soracom Support Bot are not visible to Soracom Support. If you need to contact Soracom Support, please include any relevant details from your interactions with the Support Bot in your ticket.
The Soracom Support Bot cannot answer questions related to:
- Information unique to your account or its resrouce. This includes contract status and information about specific IoT SIMs, groups, etc. Please contact Soracom support for these inquiries.
- Communication outages. Please refer to the Soracom Status Dashboard for additional information.
- Limited Preview or Private Beta services. Please contact Soracom support for these inquiries.
Privacy
For more information about Soracom's Terms of Use and Data Privacy practices around the information shared with Support Bot, please refer to the Soracom Support Service Terms and Privacy Policy.
For more information about how data is processed by Azure's OpenAI Service, please refer to Microsoft's Privacy Policy.