Soracom Beam
Soracom Beam Errors
Soracom Beam stores error logs for the last 14 days that can be viewed from the User Console or API. These errors can be used for debugging when troubleshooting issues with your deployment.
The following error messages can be found in the error logs:
Error Message | Explanation | Troubleshooting |
---|---|---|
Connection to the destination has been timed out |
The device is unable to connect to the destination server. | Make sure that the destination server set in the Beam configuration is correct and is running. For details, refer to Beam Configuration. |
TCP connection error: ECONNRESET |
Beam has disconnected the TCP connection. This can occur for the following reasons:
|
Even if this error log is output, data communication may not be significantly affected if the device reestablishes the TCP connection. If data communication is affected, please check the settings of the device, destination server, router, etc. |
Beam configuration for {url} is not found |
The device sent data to a Beam entry point, but no Beam configuration corresponding to that entry point has been created in the group settings. | The group assigned to the IoT SIM does not have the corresponding entry point added. The {url} in the error log is the identifier for which entry point received the data and is not configured:
|
Failed to resolve {url} |
Failed to resolve the domain name of the destination server. | Ensure that the URL of the destination server set as the entry point is correct. |
Service unavailable on the destination |
When Beam attempted to transfer data, the connection to the destination server was unexpectedly disconnected. This can occur for the following reasons:
|
Ensure that the transfer destination server is working properly and that there are no problems with the network between Beam and the destination server. |
Subscriber configuration is not found |
There is a problem with the group settings of this subscriber. | There are various possible causes for this error:
|