Account Management
Tax Information
Soracom is required by law to apply taxes for services and goods sold in certain countries. Whether tax is charged and at what rate depends on your account's tax location or on the shipping address of an order.
Monthly Invoices
Taxes for service charges (such as Soracom Air Basic and Data Usage fees, Soracom Beam fees, Soracom Harvest fees, and other platform service fees) are determined based on your account's tax location. These service fees are aggregated at the end of each month, and tax is applied on each service where Soracom is required by law to apply taxes. The total tax amount applied will appear on your monthly invoice.
For more information about Monthly Invoices, refer to the Billing Information documentation.
Tax Location
Your account's tax location is based on the country and the address of the individual or business contact information registered to your account when your account was created.
If you are located in a country where Soracom is required to apply taxes, you can check your account's tax status by either referring to the Tax Information by Country section below, or by logging in to the User Console, clicking your account menu, then selecting Payment settings.
If your address has changed, you can update your contact information by following the instructions on the Contact Information documentation. Your tax location will be updated automatically.
If your contact information is missing or if Soracom is unable to determine your tax location based on the address provided in your contact information, the billing address associated with your payment method will be used as the tax location.
Orders
Taxes for orders of goods (such as SIMs, USB modems, or other physical devices) are determined based on the shipping address of the order, and are applied automatically when placing a new order.
To check if taxes will be applied to an order, you can refer to the Tax Information by Country section below. Taxes will also be calculated and displayed during the order process.
Tax Information by Country
Australia
For customers located in Australia, billing is handled by our Premium Regional Distributor Thinxtra. Taxes for service charges (where applicable based on local tax regulations) and orders will be applied by Thinxtra.
Canada
Soracom charges Goods and Services Tax (GST), Harmonized Sales Tax (HST), Québec Services Tax (QST), and Provincial Sales Tax (PST) on services and/or orders to customers with a tax location in or shipping address to, respectively, the following provinces and territories in Canada:
| Province/Territory | Effective Date | Applies to |
|---|---|---|
| Alberta | September 1, 2022 | Service charges and orders |
| British Columbia | September 1, 2022 | Service charges and orders |
| Manitoba | February 1, 2024 | Service charges and orders |
| New Brunswick | September 1, 2022 | Service charges and orders |
| Newfoundland and Labrador | September 1, 2022 | Service charges and orders |
| Northwest Territories | September 1, 2022 | Service charges and orders |
| Nova Scotia | September 1, 2022 | Service charges and orders |
| Nunavut | September 1, 2022 | Service charges and orders |
| Ontario | September 1, 2022 | Service charges and orders |
| Prince Edward Island | September 1, 2022 | Service charges and orders |
| Quebec | September 1, 2022 | Service charges and orders |
| Saskatchewan | February 1, 2024 | Service charges and orders |
| Yukon | September 1, 2022 | Service charges and orders |
Taxes for service charges (where applicable based on local tax regulations) will appear on invoices with billing periods on or after the effective dates above.
Taxes for orders will be applied to all orders placed on or after the effective dates above.
European Union
Soracom charges Value Added Tax (VAT) to customers with a tax location or shipping address in the European Union.
VAT is collected from all individual customers in the EU and is paid to the tax authority of the appropriate EU member state.
Business customers with a business registered in the EU may provide their VAT ID when creating a Soracom account. By doing so, VAT will not be applied to orders or monthly service invoices. You can check that your VAT ID matches the intended country by logging in to the User Console, clicking your account menu, then selecting Contact information.
Hong Kong
For customers located in Hong Kong, billing is handled by our Premium Regional Distributor Thinxtra. Taxes for service charges (where applicable based on local tax regulations) and orders will be applied by Thinxtra.
Macau
For customers located in Macau, billing is handled by our Premium Regional Distributor Thinxtra. Taxes for service charges (where applicable based on local tax regulations) and orders will be applied by Thinxtra.
New Zealand
For customers located in New Zealand, billing is handled by our Premium Regional Distributor Thinxtra. Taxes for service charges (where applicable based on local tax regulations) and orders will be applied by Thinxtra.
Singapore
For customers located in Singapore, billing is handled by our Premium Regional Distributor UnaBiz. Taxes for service charges (where applicable based on local tax regulations) and orders will be applied by UnaBiz.
Taiwan
For customers located in Taiwan, billing is handled by our Premium Regional Distributor UnaBiz. Taxes for service charges (where applicable based on local tax regulations) and orders will be applied by UnaBiz.
United Kingdom
Soracom charges Value Added Tax (VAT) to customers with a tax location or shipping address in the United Kingdom.
United States of America
Soracom charges state and local sales tax on services and/or orders to customers with a tax location in or shipping address to, respectively, the following states in the United States:
| State | Effective Date | Applies to |
|---|---|---|
| Arizona | September 1, 2022 | Service charges and orders |
| California | September 1, 2022 | Orders only |
| Florida | December 1, 2022 | Orders only |
| Georgia | September 1, 2022 | Orders only |
| Illinois | September 1, 2022 | Orders only |
| Kentucky | September 1, 2022 | Orders only |
| Louisiana | September 1, 2022 | Orders only |
| Maine | September 1, 2022 | Orders only |
| Maryland | September 1, 2022 | Service charges and orders |
| Massachusetts | October 1, 2024 | Service charges and orders |
| Michigan | March 1, 2023 | Orders only |
| Minnesota | September 1, 2022 | Orders only |
| New York | September 1, 2022 | Service charges and orders |
| Ohio | September 1, 2022 | Service charges and orders |
| Pennsylvania | September 1, 2022 | Service charges and orders |
| South Carolina | September 1, 2022 | Service charges and orders |
| Texas | August 1, 2023 | Service charges and orders |
| Washington | September 1, 2022 | Service charges and orders |
Taxes for service charges (where applicable based on state and local tax regulations) will appear on invoices with billing periods on or after the effective dates above.
Taxes for orders will be applied to all orders placed on or after the effective dates above.
If your organization has a tax exemption certificate, you may submit it in order to remove taxes from your orders. Please contact us in order to register your tax exempt status to your account.