Order Management

The Orders screen allows you to purchase devices and SIMs directly from Soracom, and manage your order history.

To open the Orders screen, first click the Menu button, then click Orders.



From here, you can view all orders associated with your account.

Placing a New Order

  1. To place a new order, click the New Order button.

  2. From the order dialog, select the quantities for the products you would like to order.

    New Order

    Some products may not be available in your region. If an item you are trying to order is not shown, please contact us to inquire about availability.

    When purchasing from the User Console, there is a limit on the number of items that can be purchased at a time. If you would like to purchase more than the limit, please create multiple orders or contact our sales team.

  3. Select the address where you would like the items to be delivered.

    New Order

    In certain cases, an order may not be able to be delivered to a particular country due to availability or restrictions. If you are unable to select a country where you would like your order to be delivered, please contact us for assistance.

    Depending on your location and shipping address, additional shipping options may be available. You may select one of these options according to your shipping preferences.

  4. Finally, confirm the details of your order and click the Complete order button.

    New Order

Once you have completed your order, it will be sent to our fulfillment teams for processing. Orders will typically take 1-2 business days to process.

Your credit card will be charged once your order ships.

If you need to modify your order, please cancel your existing order and create a new order.

Select Air SIMs are also available at Amazon . In some cases, purchasing from Amazon may be cheaper even with shipping included.

Cancelling an Order

Before your order is processed and shipped, you can cancel your order. To cancel an order, click the Cancel button.


Cancel Order

If you need to cancel an order which has already been processed, please contact us.

Registering an Order

If your order contains SIM cards or Sigfox devices, they will be pre-registered to your account. Pre-registration simply associates each SIM card or Sigfox device to your account, however registration will not be finalized and your SIM cards or Sigfox devices will not appear in your account.

Once you have confirmed delivery of your order, you can finalize registration by clicking the Register button next to your order.


Register Order

By finalizing your registration, all SIM cards and Sigfox devices in your order will automatically be registered to your account. This process allows you to register large quantities of SIM cards or devices without the need to enter the registration information separately for each item.

For more information on registering SIM cards or Sigfox devices to your account, refer to the Air SIM Registration and Sigfox Device Registration documentation.

Downloading SIMs in an Order

You may find it helpful to download a list of all SIMs or subscribers that were included in a specific order, such as to import them into your own database. You can download a CSV file containing a list of all subscribers that were included in a particular order.

To download a CSV file contatinin a list of SIMs included in an order:

  1. Login to the User Console. From the Menu, open the Orders screen.

  2. From the list of orders, find the order that contains the SIMs you want to download, and click the List subscribers button.


    List subscribers

You can also download a list of all SIMs or subscribers in your account from the SIM Management screen. For more information, refer to the Registration: Downloading a List of Registered SIMs instructions.

Downloading an Order Invoice

Order invoices containing the details of orders placed through your Soracom account are available for download from the User Console.

To download an order invoice:

  1. Login to the User Console. Click your account menu, then select Billing.



  2. Click the Invoices tab.


    Order Invoices

  3. Click Download Invoice for the order you want to view.

Invoices will be available to download for the past 18 months